stonewater complaints email address

So far Im very happy with stonewater. The house is absolutely beautiful in side and out !! Copyright Stonewater. Enter a zip code and get matched to businesses near you. We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. Thank you for sharing your concerns with us - I'll make sure to pass them along to our Resolution Team and let them know how you feel. I can see that it you have been trying multiple times to have your problems heard and resolved. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! Thanks for your lovely feedback! To view these, please download a copy from the links below. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I understand it must have been quiet frustrating. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. If your home is under 12 months old, find out about how to report any defects and other useful information here. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. One of the best Contractors business at 605 S Broadway Ave, Tyler TX, 75701 United States. Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Stonewater Inc is currently rated 4.9 overall out of 5. Yes, Stonewater Inc offers free project estimates. We are increasing our visits and work in neighbourhoods and we may be able to do something here. Copyright Stonewater. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. The only time stonewater will contact you is if you don't pay your rent ironic hey? Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. StoneWater Roofing, LTD Reviews ( 3) This review is identical to the one I posted on Google Reviews. You can view our dissatisfaction/complaints policy here. When they did, they pulled my dryer vent pipe loose inside the wall. The Customer Complaint Panel who are they and what do they do? I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. 0000001489 00000 n No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Anyone can write a Trustpilot review. 0000066584 00000 n When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. At least our negotiations with the other housing provider has proved positive, fruitful and confident. This is where the problem started. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. She made a successful case for us that was accepted! 0000065925 00000 n If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. Replies to negative reviews in < 24 hours. FSS is committed to its customers! Thanks for the review and feedback! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. It goes against our guidelines to offer incentives for reviews. Fantastic. I would highly recommend them. 0000005570 00000 n Great communication and very professional. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have lost things that can't be replaced. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Unlock this free profile to update company info and see who's viewing your profile. Verification can help ensure real people write reviews about real companies. After they evaluated the bathroom, it took 4 days later to get the bid. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. Find out how we combat fake reviews. Hi Sarah. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. It goes against our guidelines to offer incentives for reviews. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. Featured review. He went into the attic and saw the vent ducts that need to be tied in correctly. They must have a lot of work to do. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. cooker. No one had noticed that the bathroom vent ducts were just lying in the attic. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Please bear with me. 0000065964 00000 n 0000008478 00000 n So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . All the family can say is ' shame on you Stonewater.'' Answered all questions and price was very good. Enter a zip code and get matched to businesses near you. It took years to have a dangerous wall sorted out. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. Find out schedule planned improvements. I notice some mold on a couple of the rafters. I do not have a broken gate. Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Thanks for letting us know about your experience, Karen. We also ensure all reviews are published without moderation. Modern slavery and human trafficking statement. What can I do? 0000006695 00000 n A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. Efficient, professional, and overall a lovely personality which translated over the phone and via email. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Also, you can get the smell from one bathroom to the other. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! They charged for 3 wind turbines but installed a ridge vent instead. We will not put up with our elderly relation being treated like a nobody. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. I'm glad you had a great experience with Jo in starting your tenancy. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. My virtual Property inspection with Suzan was really efficient and easy. Give us a call, or request a free quote today. He has denied any responsibly. 0000137380 00000 n Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. Share your photos and videos with others to prove the truth of your words. 0000092214 00000 n startxref 0000003684 00000 n MR. Mrs Ruth Soden. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. 0000008594 00000 n Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. They did do this and broke one Perlin and cracked one Rafter in my attic. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Here are 8 tips for writing great reviews. Copyright Stonewater. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Not only that the service charges have been completely inexplicably increased. Great to hear your kind words about Gail. 155 26 ~ Matt. Very grateful! This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. Bloody awful. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We come from all backgrounds and nationalities and service each and every customer with the best we have every time. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. %%EOF If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. We aim to respond to all email queries within two working days. Contact ; Community Homes: 702 531 3000 . FSS is committed to its customers! 0000001152 00000 n Thank you for your honest review. We're sorry that there are a few more issues to sort but we are here to help. Amazing employee. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. We'll be in touch with you soon ~ Matt. The flat is lovely and we can't wait to move in. When they arrived, they started removing everything on my roof. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. 0000066042 00000 n Thank you, That's great! DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. 0000014031 00000 n Your name * I found some tape left from the singling of my roof in the attic, and I tied them up temporary. 0000007295 00000 n I told him I was not paying for the repairs, and he hung up. First gas leak, then water leak which is still on going now. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. trailer Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. These policies apply to customers whose homes are owned by Legal & General Affordable Homes and managed by Stonewater. The broken Perlin was replaced, but the rafter was not fixed. Hi Steve, I'm sorry to hear this has been your daughters experience. Then eventually got a new boiler fitted but since then nothing but issues. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. Hope this helps. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' Use the links below to access additional information about this case on the US Court's PACER system. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names not going to fresh air. Family owned & operated. Everything has gone smoothly and we are very grateful to have a home now.
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