ba ceo sean doyle email address

Use this form to log in to your account or to create an account for the British Airways executive club. BA needs a thorough overhaul in its management I would suggest outsourcing its leadership and breaking out of IAG with its cranky ideas of quality. She is a qualified Solicitor. Champagne travel on a Prosecco budget. Sean Doyle, British Airways' Chairman and Ceo But its complicated. Who knows. He is responsible for all the Groups IT and Digital activity including Cyber Security and Data. BritishAirways Customer Relations 2 Park Ave Suite 1100 New York NY 10016, Baggage claims 11 W 42nd St Fl. Im not seeking to make excuses for things that should have gone better. BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. There is so much wrong with how we have to deliver the product there is almost nothing right. I know a stack of former crew who hate, loathe and detest their former employer of twenty years plus because of the way they were treated during the redundancy programme over the past two years. Its now better flying Egyptair! Nobody answering the phones, as usual. CEO, British Airways. British Airways abbreviated my vacation what am I owed? See Sean Liam Doyle's compensation, career history, education, & memberships. They all flew Boeing aircraft. What are your thoughts on travelling with BA at the moment? And so do my family. The British Airways management team includes Sean Doyle (CEO British Airways), Mark Loch (Chief Product Officer), and Rebecca Napier (Executive Director Board of Directors) . @British_Airways . Ill use up my Avios and 2-4-1 vouchers and then look at other carriers. You definitely wont go hungry from the meals I had though if you think you may want a snack take something with you as the Club Kitchen runs out almost immediately they put it out! F to Mexico City at start of 2020 was 1900 but they did run out of champagne after just a glass each on the return flight because they had under-supplied or the very average crew had given it to themselves and their friends! I dont think I have ever seen so many replies to an article on here !! A host of former Inflight Business Managers escaped hire and fire by being reinvented as excellence managers people who are more concerned with fluff and how we plate up a roast dinner in first class than they are listening to what we have to say about the basics. Breakfast which I didnt hve was chicken omlette or some kind of quiche. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. Even if Virgin & BA were on par with my experiences I would still choose Virgin. We are mid-way through replacing our phone systems to create a better customer experience and are also already recruiting more people to ensure your calls are answered, social media messages are responded to and problems are solved in the moment, wherever possible. A national disgrace! Im afraid I have to concur with the current standards. Another hour on hold to get it corrected and then they still get it wrong. While British Airways are indeed the ones making the decisions on how to manage their call centers and customer support lines, constantly changing rules and at times a lack of clear direction for the UK Government on what their rules and restrictions would be on COVID-19 over the last 2 years. Non-executive director and Chair of Audit Committee, Land Securities Group PLC. Making remote or global hires? Location London, GB Work CEO British Airways @ British Airways CEO Aer Lingus @ Aer Lingus Director Fleet Network and Alliances @ British Airways see more Education CIMA ACMA 1994 - 1997 University College Cork At the time of booking we tried to use a voucher for payment but BA had changed the voucher number in its system (no explanation why) and the value of new voucher was incorrect. Baggage tracing has been talked about for a long time. My number one priority is to address the customer call centre issues many of you have experienced and may still be experiencing. Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. None of this says premium to me. I had an aneurysm, but British Airways is keeping my money. Will we get our case back? Most of what I have heard and seen recently is a lot of talk about being a premium airline but not much action except the deadline for fitting the B777 Club Suites by the end of the year. BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. 30 January 2022 Michele Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. But the crew were excellent. British Airways employs 26,623 employees. British Airways on Twitter: "Our Chairman & CEO, Sean Doyle, has On the subject of drinks, Id like pre-departure drinks back properly instead of the ad-hoc service that seems to happen now. British Airways is the flag carrier of the United Kingdom and is based in London. By using ba.com you agree to the use of cookies. Heres what to do. Unlike any other airline in Europe it has a very effective domestic long haul competitor on all its most important routes and unlike the Middle East carriers, it has to make money and receives no covert support for its Government/owners. Sean Doyle is Head of Strategy and Business Plan, Sean Doyle's personal email He came back and said product poor, people meh. Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. Did we mention it's free? And at least Ryanair staff are jolly; this lot are generally workshy and totally lacking in interest in their passengers. Before that she was chief executive and chairman of IAG Cargo, a position she held for four years during which time she expanded the organisations digital capability and strengthened customer focus. BA staff are currently providing Ryanair quality service for their premium prices. Guess what! My recent LGW Club World experience was consistent with the themes raised. British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss. Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. Sean first joined British Airways in 1998, where he began his career as a financial analyst. For me its all too little too late and Im bored with BA blaming COVID and its effects for a whole raft of shortcomings. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. Sean Doyle works in the Airlines/Aviation industry. I hope Sean reads these comments personally as it seems that BA has already lost the market. National carrier! Sarah joined IAG in November 2022 as General Counsel and is responsible for the Groups legal and associated compliance activity. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. He served as non-exec Board member at Topbonus Ltd, AB Holidays and IZair and started his career at Boston Consulting Group (BCG). CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver to support us, so we can keep connecting you to the top. Seems to me BA are light years away from matching the service and quality of their competitors . Please keep up this option. I flew London / Lisbon last night where the meal consisted of a main dish and s bread roll and butter. at Evergy, Software Engineering Manager at Verizon Connect Our outward was also in club with single plate offering of curry. A few years I would have blindly booked BA, even if more expensive. What?! We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. Prior to his appointment at Aer Lingus, Sean served as Director of Network and Alliances at British Airways, and a member of the Management Committee since 2016. Perhaps if your followers value the comments as they do the articles we might be able to get the message over that what THEY want is mostly doable but is not what IFCE (cabin crew) management and the product and delivery people THINK they need and want. All this was bad enough but then I tried to get some sleep but the light above my part of the cabin was quite bright. Covid excuses no linger wash and some of us like to walk around, choose our own food and serve our own LPGSoh sorry that has been replaced too. Mainly becasue it culd be great and it could be bad or it will more likley ust be indifferent and nothing to truly enjoy and be thrilled by. Having already had a flight last month to Phuket travelling with Qatar airways, it makes me realise just how far behind BA have become as an airline. The moment Mille, Steven, myself and thousands of others are actually free to interact and offer a modern aerodynamic (pardon the pun) without looking like a circus contortionist then something is wrong. Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. Consumer Alert: Beware of travel clubs with "VIP" prices, please contact our team at Elliott Advocacy through this form. Crying children with their toys in the cases. at British Airways - Elliott Report Where have the hot towels gone for pre-departure! Marco has a 25 years experience in the airline industry and has been working throughout Europe in Amsterdam, Zurich, Paris, Rome and Madrid. What a joke! British Airways often responds to customer feedback or third parties. Completely agree re worry about needing to contact and not being able to. Before that, he was director of planning and management control at Air Nostrum. I wish them well, but if I have to spend high to fly them, Id rather choose a competitor where the value for money is better. Sean Doyle works in the Airlines/Aviation industry. What is Sean Doyle's role at British Airways? I cant see them ever being premium again and will only fly with them if their prices arent premium. Eventually I went to find a steward to get it turned off to be told he had just written a report about it as it would not switch off! My thoughts from our recent Club World experience. I am not loyal any longer. And our colleagues are excited. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. Sean Doyle, Aer Lingus chairman and chief executive, will become the new chief executive of British Airways and take over as chairman after a transition period. BA have totally ruined my trip , lesson learned . Focus on luggage tracking not high priority issue to fix although having priority luggage treated as priority would be nice. Its a pity that Sean has to undo all of the work that high viz Alex Cruz did to destroy BA by turning them into RyanAir. Also, please remove as many pain points as possible. Be glad when Ive used all my 241s and avios so I cut cut more ties to BA. Im using 241 Avios to take my brother to Lisbon on CE in June and hoping for a good experience. Choose whatever ticket is cheaper and convenient. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. Absolutely loved visiting the cities of Charleston, A quick look at my @airfrance flight from Dubai to, New review of @klm latest business class seat only, If you havent been to Oman its time to visit, On the blog today you can read the full preview of, This beautiful hotel is on a natural island in Abu, Todays review is the new Hilton Dubai Palm Jume, Saturdays review will be @flydubai B737MAX from, A quick tour around the beautiful @waldorfastoriar, Absolutely loved my time in Ras Al Khaimah. Carolina Martinoli isChief of People, Corporate Affairs and Sustainability Officer at IAG. I had to stop reading because there is so much. I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. Experience British Airways 18 years 10 months Assistant to the Chairman &. Waste of time. An airline you can trust and rely on and that offers great customer service, with someone always available to help. BA are holding millions of our cancelled Avios point bookings and tax money. I was fiercely loyal to BA at the time and for many years afterwards worked up to Gold status pre Covid with travel paid for out of my own pocket and not from business expenses. Were always here to help. Since Sean Doyle took over he has been keen to emphasise that his focus is on making BA a premium airline. Chief of People, Corporate Affairs and Sustainability Officer at IAG. Overall I think the lounges are doing OK and the Concorde Room has upped its game in the last few weeks to offer a more premium menu which is great to see. Had lots of excuses, poor justifications and promises of improvements. Let us know your thoughts in the comments below. CEO British airways email address - theDIBB
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