How Much Does Home Ownership Really Cost? Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Sellers often list tickets on StubHub weeks or months ahead of a given event. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Sorry for the confusion. Thanks! We are changing the way you register and sign-in to the StubHub Community. I went on to lose both my original ticket value AND the charge to my account. Nosebleeds were even more than what paid for pit tickets. 3. Click here to read our full review for free and apply in just 2 minutes. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. What Types of Homeowners Insurance Policies Are Available? Leonard of Los Angeles, CA Verified Reviewer. How do I list my tickets as Side View only and not Side or Rear View? I know to check venue ticketing at first and if it's sold out I'll go resale market. How long the refund will take to process. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. . If I'm on Disability, Can I Still Get a Loan? I received all 3 of my tickets 2 days after payment at the agreed price. Wait for a StubHub representative to reach you. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. I am in the same boat. I was told it would be taken care of and that I did not need to do anything. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Has anyone experienced this? Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. And so if you wait until you're within a few days of a given event, you might snag a great deal. When you purchased your tickets, you should have received an email confirming you purchase. This is why we do not list the specific seat #'s on our listings. Musicians can get sick and sporting events can get canceled. Musicians can get sick and sporting events can get canceled. I said I sold my tickets already. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. I was then sure I was going to get hosed. The event is today and I still don't have my tickets Print. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Stubhub NEVER processed a refund and NEVER provided an account credit. We can't ask them to send tickets earlier than the date in your order details. If these are not available, you will likely get a full refund. Great system right ?? Their customer service isn't much help either. Sorry we couldn't be helpful. The only way to complete mlb sales on Stubhub is by entering the barcodes. Called them and they said oh well, no refund. ook at the 'Ready' date in the order details. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. Customer service all the way to your seat, 2000-2022 StubHub. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. You can always deliver before this date. Seller Beware!!!! If you will get credit or a full refund on your original payment method. I am listing mobile Yankees tickets from Ticketmaster. It's looks like pure scam. It should be when you pay for the tickets then the tickets should be sent . Some people prefer to spend their money on experiences rather than things. I bought Hamilton Chicago tickets for a show almost a full year later. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Yes Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Be the first one to find this review helpful. I paid about $150 per ticket, including fees. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Sometimes, events don't go off as planned. Our content is intended to be used for general information purposes only. by the end of the day on your order's expected arrival date. Unsubscribe easily. It should be when you pay for the tickets then the tickets should be sent . I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. My daughter's favorite artist was coming and specifically asked me to take her. Not a very cool market price wise but sometimes it's worth the artist and experience. Scan this QR code to download the app now. When that happens, you're guaranteed a full . but we will do all that we can to help you out. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Gather all the information you have on the purchase. Did you get the refund? I'm with this person. Help us improve this article with your feedback. OP the seller has until the "ready by" date. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. For more information, please see our Always remember that StubHub is your one stop shop for any and all of your ticket related needs! There are still tickets available it is just a very slow process," Smith Tweeted in March. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. We have not reviewed all available products or offers. No. Dial +1 (866) 788-2482. Today was the last straw. Get buying tips about Ticket Websites delivered to your inbox. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! No. StubHub went on to collect both the buyers payment AND my charge for the ticket price. Danielle is the author of this solution article. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. How do I sell tickets that have a delivery day on Ticketmaster? A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Unfortunately if they miss this date, you will need to contact customer support. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. You may not get them until just before that date. How is that they don't accept refunds, but you also aren't guaranteed tickets? The event is tonight. Sometimes, events don't go off as planned. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. Waiting till the day of is bull****. Once we got into the venue we were told we had no seats that it was general admission. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Unsubscribe at any time. It may be close to the event due to ticket delivery delays. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. But it won't charge you a fee just to list your tickets, so there's no risk there. This company will not make things right, do not use this site. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. As this date approaches, you don't need to contact us. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Privacy Policy. Unsubscribe easily. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Be sure to include your email address, zip/postal code, and order number as well. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I am in the same boat here what ended up happeneing to you? Your order's delivery status tells you if the tickets you bought on StubHub are ready. I never received an email. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. We are changing the way you register and sign-in to the StubHub Community. and our I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Thank you, you have successfully subscribed to our newsletter! I called an hour before the concert to learn that my tickets were unavailable. It would have cost me 1300 for the same ones had I waited any longer. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. After the switch, you will enter the email address you use to access the community in order to reset your password. Here's what went down: Help! All Rights Reserved. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. Some venues, artists, and teams don't release tickets until a couple days before an event. They (mlb) use this barcode system . In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. New to StubHub? We value your privacy. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. But as those events near, they may come down in price in the absence of having a buyer. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Make sure to ask the customer service agent to send you an email confirming your refund approval. Sorry we couldn't be helpful. The total price I had to pay was $400 for ticket and the fee. Call toll-free from the U.S. or Canada, or chat online with support. I've been on the phone with them 4 times now to get things resolved.
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